SHIPPING POLICY

At Storia, we want every order to arrive safely, beautifully, and as quickly as possible.

Track My Order

Once your order has been dispatched, you will receive a shipping confirmation containing your tracking details.

You can use the tracking information provided to follow the progress of your order.

If you have not received your tracking details or require assistance with your delivery, please contact our Customer Care team and provide your order number.

Customer Care

Email: support@storiafragrances.com
WhatsApp: +971 56 156 4008
Customer Service Hours: 9:00 AM – 6:00 PM UAE time

UAE Delivery

We currently offer delivery across the United Arab Emirates.

Next-Day Delivery

Delivery Fee: AED 25.20

Available for orders weighing up to 5 kg.

Our next-day delivery service is available throughout normal delivery areas within the UAE.

Order Cut-Off

2:00 PM UAE time

Orders placed before 2:00 PM are eligible for next-day delivery under normal delivery conditions.

Orders placed after 2:00 PM will be processed for the following delivery cycle.

Important Delivery Information

Please note:

• Next-day delivery is subject to courier availability.

• Delivery times may vary depending on the destination and courier route.

• Traffic, weather conditions, public holidays, road closures, or other circumstances may affect delivery times.

• Remote-area deliveries may follow a different delivery schedule.

• Remote-area deliveries may also be subject to an additional surcharge.

• Delivery estimates are not guaranteed where circumstances outside Storia's reasonable control cause delays.

Delivery Information

Customers are responsible for providing complete and accurate delivery information when placing an order.

Storia is not responsible for delays resulting from incorrect or incomplete addresses, telephone numbers, or other delivery details provided by the customer.

Our Customer Care team may contact you if additional information is required to complete delivery.

Cash on Delivery

Where Cash on Delivery is offered, availability and any applicable charges will be shown during checkout.

Customers should ensure that someone is available at the delivery address to receive and complete payment for the order.

International Shipping

Where international delivery is offered, available destinations, shipping charges, estimated delivery times, customs requirements, and other applicable conditions will be communicated during checkout or before the order is confirmed.

Customers may be responsible for customs duties, import taxes, or other charges imposed by authorities in the destination country where applicable.