RETURNS & REFUNDS POLICY

At Storia, we want you to be satisfied with your purchase.

If there is an issue with your order, please contact our Customer Care team as soon as possible so that we can review the matter and assist you.

Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, or different from the item you ordered, please contact Customer Care and provide:

• Your order number

• Details of the issue

• Clear photographs or videos showing the product and its packaging where applicable

Our team will review your request and advise you regarding the appropriate resolution.

Return Eligibility

Any return or exchange request is subject to review by Storia.

Products submitted for return should be unused and, where applicable, remain in their original condition and packaging.

For hygiene, safety, product-integrity, or other legitimate reasons, certain products may not be eligible for return once opened or used, except where the item is defective or where required under applicable law.

Refunds

Where a refund is approved, it will be processed using an appropriate refund method in accordance with the original transaction and applicable payment-provider procedures.

The time required for a refunded amount to appear may depend on the customer's bank, card provider, or payment service provider.

Any applicable delivery charges, Cash on Delivery charges, international shipping fees, customs duties, or other charges may be non-refundable unless the return is due to an error by Storia or otherwise required by applicable law.

Exchanges

Where an exchange is approved, availability will depend on current stock.

If the requested replacement product is unavailable, our Customer Care team will advise you regarding the available alternatives.

Contact Customer Care

For return, exchange, damaged-product, or refund enquiries:

Email: support@storiafragrances.com
WhatsApp: +971 56 156 4008
Customer Service Hours: 9:00 AM – 6:00 PM UAE time