TERMS & CONDITIONS

Welcome to Storia. By accessing our website, placing an order, or purchasing any product from Storia, you agree to these Terms & Conditions.

Orders

All orders are subject to availability and acceptance by Storia.

Once an order has been successfully placed, you will receive an order confirmation using the contact details provided during checkout.

Storia reserves the right to cancel or refuse an order in circumstances including product unavailability, incorrect pricing, suspected fraudulent activity, payment issues, or incorrect customer information.

Product Information

We make every reasonable effort to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.

Due to differences in screens, photography, packaging updates, and production batches, the appearance of a product may vary slightly from the images displayed online.

Pricing

All prices are displayed in UAE Dirhams (AED), unless otherwise stated.

Applicable delivery charges and any other relevant charges will be displayed during checkout before payment is completed.

Payment

Customers must provide accurate billing and payment information when placing an order.

Orders will only be processed once the applicable payment requirements have been successfully completed.

Where Cash on Delivery is available, additional conditions or charges may apply and will be displayed during checkout.

Delivery

Delivery services are subject to our Shipping Policy.

Delivery estimates are provided in good faith but may be affected by courier availability, traffic, weather, public holidays, road closures, remote-area locations, or circumstances beyond Storia's reasonable control.

Returns & Refunds

Returns, exchanges, cancellations, and refunds are governed by our Returns & Refunds Policy.

Intellectual Property

All website content, including the Storia name, branding, logos, product photography, text, graphics, designs, and other materials, belongs to Storia or is used with permission.

Such content may not be copied, reproduced, distributed, or commercially used without prior written permission.

Limitation of Liability

To the extent permitted under applicable law, Storia will not be responsible for indirect or consequential losses resulting from the use of our website, products, or delivery services.

Nothing in these Terms & Conditions limits any rights that cannot legally be excluded under applicable UAE law.

Changes to These Terms

Storia may update these Terms & Conditions from time to time. Any updated version will be published on our website.

Contact Us

For questions regarding these Terms & Conditions:

Email: support@storiafragrances.com
WhatsApp: +971 56 156 4008
Customer Service Hours: 9:00 AM – 6:00 PM UAE time